Pets at Home Selects CBX Software Solution

    The United Kingdom’s largest pet care retailer, Pets At Home Group, has selected CBX Software’s Supplier Management and Sourcing solution. CBX Software provides enterprise solutions to private brand general merchandise, furniture, pet, fashion and value retailers. Retailers with large private brand operations use CBX to achieve their product development, sourcing and supply chain automation.

    Founded in 1991, Pets at Home is the UK’s leading pet care business, providing pet owners with everything they need to be able to look after their pet – from food, toys, and bedding, and grooming services, all the way through to first opinion veterinary care and world-class specialist veterinary hospitals.

    Pets At Home works with over 250 suppliers, aiming to provide carefully designed product ranges to keep pets happy, healthy and safe while fulfilling one of its core values “Pets Before Profit”.

    Pets At Home continues to grow and manage a growing global supplier base. “Choosing an innovative and forward-looking supplier management and sourcing solution was a necessary step in the company’s evolution,” says Chris Smith, General Manager of Pets At Home Asia Ltd.

    “Our supplier management operations are quite manual. Much of our supplier, product and supply chain information is managed in spreadsheets. Managing these spreadsheets in a global value chain is necessary, but onerous. If not done consistently and diligently, errors that arise can compound and take valuable time and effort to trace and fix. So we wanted a supplier management solution that could reliably and efficiently manage information and communications; internally between geographically dispersed colleagues, and externally with our network of global suppliers and 3rd parties. We also wanted to achieve better efficiency by redesigning and systemizing certain operations and creating scalable processes for the future. Ultimately the goal is to give our colleagues tools that they can trust, and liberate them from task, so that they can focus on creating value for customers and capturing value for our business.”

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    Christopher Durham
    Christopher Durham is the president of My Private Brand and the co-founder of The Vertex Awards. He is a strategist, author, consultant and retailer who built brands at Delhaize-owned Food Lion, and lead strategy and brand development for Lowe’s Home Improvement. He has consulted with retailers around the world on their private brand portfolios including: Family Dollar, Petco, Staples, Office Depot, Best Buy, Metro (Canada), TLW (Taiwan) and Hola (Taiwan). Durham has published five definitive books on private brands, including his first book, Fifty2: The My Private Brand Project. In 2017, he will debut his newest book, Vanguard: Vintage Originals, a visual tour of innovation and disruption in private brand going back to the mid-1800’s. Dynamic in his presentation while down to earth and frank in his opinions, he has presented at numerous conferences, including FUSE, The Dieline Conference, Packaging that Sells, Omnishopper and PLMA’a annual trade show in Chicago. Durham lives in Charlotte, NC with his wife, Laraine, and two daughters, Olivia and Sarah.