PB CAREERS: H-E-B – Own Brand Product Quality Manager


H-E-B – Own Brand Product Quality Manager
About H-E-B H-E-B is one of the largest, independently owned food retailers in the nation operating over 360 stores throughout Texas and Mexico, with annual sales generating over $21 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 85,000 + Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

Job Summary: Manage the safety and quality of products sold at H-E-B.
Essential Functions / Process Responsibilities include the following; other duties may be assigned as necessary

Performs the duties of Associate QA Product Manager as well as the following:

  • Perform the job functions necessary for the execution of the direct import quality assurance program through deployment of product and brand risk assessments.
  • Collaborate with 3rd party service providers on product testing requirements and pre-shipment inspections to ensure regulatory compliance and H-E-B quality initiatives are met.
  • Ensure import suppliers/factories meet with H-E-B requirements for social compliance and security as defined by the direct import program.
  • Recognized within H-E-B as a product safety and quality expert in assigned categories.
  • Maintains strong working relationships with leadership in assigned product categories, such as Regional Directors and Business Unit Directors.
  • Demonstrates product expertise for key products within assigned categories.
  • Leads Associate QA Product Quality Managers in the areas of work processes, category management and decision-making.
  • Identify and communicate opportunities for category improvement as a result of emerging industry trends and threats in the areas of product safety and quality.
  • Initiate and lead special projects and cross functional teams to continuously improve product safety and quality

Education and Experience preferred

  • Bachelor’s degree in Engineering, Chemistry, International Business, Biology, Food Science or related Field
  • 5 years of Manufacturing or Quality Assurance experience
  • Experience with non-food formulated or consumer products preferred
  • Demonstrated ability to manage the safety and quality of Own Brand products and suppliers within assigned categories
  • Successful completion of H-E-B Certified Quality Auditor Training: HACCP, GMP, Food Microbiology 101, Product Safety & Quality Standard, Internal Systems, Joint Auditing, Standardization Audit, Statistical Process Control, Systems Auditing, Regulatory Training, Food Protection Management, American Society for Quality-Certified Quality Auditor
  • Demonstrated experience implementing quality management principles and concepts and troubleshooting gaps in existing systems
  • Demonstrated experience using quality assurance tools to monitor, control, and predict manufacturing processes and product performance

Key Competencies preferred

  • Ability to analyze data, draw conclusions, identify trends and assess implications of product failures
  • Ability to prioritize and manage multiple projects
  • Ability to work in a demanding environment with little to no supervision
  • Ability to work within established company and department guidelines
  • Ability to take initiative and make critical decisions
  • Strong written and verbal communication skills
  • Strong organization skills

Physical and Other Requirements

  • Function in a fast-paced, retail, office environment
  • Travel by car or airplane domestically or internationally with extended overnight stays
  • Lift up to 20 lbs in a regular basis
  • Lift 20 lbs or more on an occasional basis
  • Work extended hours

Primary Location: US-TX-San Antonio
Work Locations
: Headquarters – Arsenal: 646 S. Main, San Antonio 78204
: QA Own Brand
: Corporate Region
: Standard
Job Type
: Full-time
: Yes, 10 % of the Time


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Christopher Durham
Christopher Durham is the president of My Private Brand and the co-founder of The Vertex Awards. He is a strategist, author, consultant and retailer who built brands at Delhaize-owned Food Lion, and lead strategy and brand development for Lowe’s Home Improvement. He has consulted with retailers around the world on their private brand portfolios including: Family Dollar, Petco, Staples, Office Depot, Best Buy, Metro (Canada), TLW (Taiwan) and Hola (Taiwan). Durham has published five definitive books on private brands, including his first book, Fifty2: The My Private Brand Project. In 2017, he will debut his newest book, Vanguard: Vintage Originals, a visual tour of innovation and disruption in private brand going back to the mid-1800’s. Dynamic in his presentation while down to earth and frank in his opinions, he has presented at numerous conferences, including FUSE, The Dieline Conference, Packaging that Sells, Omnishopper and PLMA’a annual trade show in Chicago. Durham lives in Charlotte, NC with his wife, Laraine, and two daughters, Olivia and Sarah.