Dispelling Private Label Myths & Legends

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As the year comes to an end I mark the unfortunate passing of the last of the old guard of private label trade magazines PLBuyer. The magazine, which was founded in 1986, became the oldest of the “old school” trade publications after the acquisition of Private Label Magazine (which was founded in 1979) by Stagnito Media in October 2012. Private Label magazine and Stagnito’s Progressive Grocer Store Brands were then consolidated into one publication which is now known simply as Store Brands. The two magazines then competed for the last two years for manufacturer ad dollars in the private brand space.

The following post is the second of two I wrote for PLBuyer, this post first appeared in the magazine November 26, 2012.

Dispelling Private Label Myths & Legends
The headlines are everywhere.
“Private Label Can Save Consumers Up to 60%”
“A Good Economy for Private Label Brands”
“Private Label Deemed Equal to Name Brands”

They are fueled by research conducted or funded by some of the biggest names in the industry. And they all suffer from a few fundamentally incorrect assumptions:

  1. All private brands are the same.
    In black & white the assumption seems absurd – of course they are not. They are no more the same than all national brands are the same. Yet year after year, researchers ask consumers broad generic questions about their likelihood to buy private labels, or the now clichéd “Are private labels a good alternative to national brands?”

Over the past 10 years, private brand portfolios have evolved beyond “Compare and save” to include brands such as Simple Truth at Kroger, Tul at OfficeMax, and Craftsman at Sears, each with consumer-focused unique brand postionings. Even traditional private brands, which carry the retailer’s name, vary dramatically.

Does anyone assume that products in the Family Dollar brand are the same as Fresh Market brand or Williams Sonoma brand? Lumping all retailer-owned brands into one “private label” bucket only continues to encourage the commoditization of all brands and delivers data that caters to the old school notion of generic private label.

  1. Consumers know or care who owns brands.
    This one is very simple – consumers do not know who owns brands, and they do not care.

National brands often are owned by mega-corporations: Burt’s Bees is owned by Clorox, boutique beauty brand Kiehl’s is owned by L’Oreal, premium denim brand 7 for all Mankind is owned by VF Corporation (Lee and Wrangler).

In fact most of the world’s national brands are owned by just 10 multi-national conglomerates: Kraft, Coca-Cola, General Mills, Kellogg’s, Mars, Unilever, Johnson & Johnson, Pepsico, P&G and Nestle.

Lest you think that customers love national brands because of their manufacturers, the seemingly endless product recalls of the last couple of years more often than not have proved that the name on the package has little connection to the manufacturer.

Remember, Apple designs a lot of great products but manufacturers virtually none.

  1. The only reason to buy private brand products is price.
    Unfortunately, many retailers continue to manage their private brands with this mantra as their sole guiding principle, and their private brand strategy is a reflection of that principle.

The more evolved retailers have added brands at multiple tiers, however the brands still are mimics of national brand products at a cheaper price. And a small group of progressive retailers have begun to create brands that truly engage the consumer and provide something beyond price, a few examples include: Threshold at Target, Inkind at Safeway, Kindle at Amazon, or Greenwise at Publix.

A National Brand Equivalent (NBE) “compare and save” strategy is the cost of entry for most mainstream retailers.

Research is good. Getting to know your customers and creating brands that solve their problems and attempt to fill their needs is even better.

Retailers must create and own private brand portfolios that are composed of a set of consumer relevant brand assets designed to create differentiation. Brands that are unique and compelling, brands that profoundly change the conversation and compel researchers to ask questions about the specific brand, consumer awareness and love.

Retailers must own brands, not labels. They must manage them as assets that ultimately add measurable value to their balance sheet.

Retailers must challenge the absurd notion that all private labels are the same with strong relevant brands.

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Christopher Durham

Christopher Durham is the president of My Private Brand and the co-founder of The Vertex Awards. He is a strategist, author, consultant and retailer who built brands at Delhaize-owned Food Lion, and lead strategy and brand development for Lowe’s Home Improvement. He has consulted with retailers around the world on their private brand portfolios including: Family Dollar, Petco, Staples, Office Depot, Best Buy, Metro (Canada), TLW (Taiwan) and Hola (Taiwan).

Durham has published five definitive books on private brands, including his first book, Fifty2: The My Private Brand Project. In 2017, he will debut his newest book, Vanguard: Vintage Originals, a visual tour of innovation and disruption in private brand going back to the mid-1800’s.
Dynamic in his presentation while down to earth and frank in his opinions, he has presented at numerous conferences, including FUSE, The Dieline Conference, Packaging that Sells, Omnishopper and PLMA’a annual trade show in Chicago.

Durham lives in Charlotte, NC with his wife, Laraine, and two daughters, Olivia and Sarah.