Marks & Spencer to Open Private Brand Bank

Popular English retailer, Marks & Spencer is leveraging its trusted brand image to launches its own bank branches, which will be offer financial services including: mortgages and current accounts.

M&S has partnered with HSBC to replace its financial services arm M&S Money and establish a full M&S Bank. The company is set to open fifty in-store branches within two years, with the first flagship branch to start operating next month at its Marble Arch store.

The current M&S Money that is also operated by HSBC offers consumers credit cards. At present it has three million active credit card customers. According to Joe Garner, head of HSBC in the UK, the M&S Bank launch is “the most significant innovation in retail banking since we launched First Direct over 22 years ago”.

According to the retailer, the bank will be led by chief executive Colin Kersley, while marketing will be led by current M&S Money head of marketing, Amanda Newman. It will offer customers private meeting areas, self service banking points, as well as a bureau de change and “relaxed, modern banking environment” with M&S furniture and fresh flowers.

Marc Bolland, chief executive at Marks & Spencer said:

“M&S is one of the most trusted brands on the UK high street and we’ve achieved this by continually listening and responding to the needs of our 21m customers. This bank will be built on M&S values; putting the customer at the heart of the proposition and delivering the exceptional service that sets us apart from the competition.”

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Christopher Durham
Christopher Durham is the president of My Private Brand and the co-founder of The Vertex Awards. He is a strategist, author, consultant and retailer who built brands at Delhaize-owned Food Lion, and lead strategy and brand development for Lowe’s Home Improvement. He has consulted with retailers around the world on their private brand portfolios including: Family Dollar, Petco, Staples, Office Depot, Best Buy, Metro (Canada), TLW (Taiwan) and Hola (Taiwan). Durham has published five definitive books on private brands, including his first book, Fifty2: The My Private Brand Project. In 2017, he will debut his newest book, Vanguard: Vintage Originals, a visual tour of innovation and disruption in private brand going back to the mid-1800’s. Dynamic in his presentation while down to earth and frank in his opinions, he has presented at numerous conferences, including FUSE, The Dieline Conference, Packaging that Sells, Omnishopper and PLMA’a annual trade show in Chicago. Durham lives in Charlotte, NC with his wife, Laraine, and two daughters, Olivia and Sarah.