
Last week I wrote about the dramatic decision by Pepsico and Tropicana to scrap their new package design in a post entitled “The Future of Orange Juice?” and the subject has continued to be all the rage on the Internet. In a February 28, 2009 article in Brand Week entitled “Top of Mind: Tropicana Scrapped A Terrific Redesign” by Todd Wasserman. Mr. Wasserman’s article presents an interesting theory on the Tropicana redesign and the strategy, which it evolved from, here is an excerpt. Let’s face it, the most obvious thing about PepsiCo’s $35 million redesign of its Tropicana orange juice brand in January was that it made the venerable orange juice look like a private label-brand—granted, a really nice looking one, but a private-label brand nonetheless. This was a brilliant strategy. The whole idea behind the repackaging was to reinforce the idea of value, and there was no better way to do that than by making Tropicana pretend to be a half-gallon of Safeway’s O Organic brand.
Consumers recognize such brands for value, of course, but consumer packaged goods manufacturers are realizing that some shoppers actually prefer store brands because generic is . . . cool, these days.
Only recently have most retailers begun to take their private-label brands seriously, which means that they were able to jump on the most modern design trends—if only by default. It’s the branding equivalent of the old story about what happened to East Germany after the Berlin Wall came down: The once-divided city soon boasted the most advanced telecom system in the world because it could start from scratch in 1989 rather than trying to update relays built in 1910. This is why most good private-label brands look a lot hipper on their shelves (and yours, for that matter) than the ones that the CPG giants developed in 1950, tweaked in 1977 and are afraid to mess with further in 2009. For evidence, I submit the Whole Foods 365 design for egg carton, which is a thing of beauty better suited for the Museum of Modern Art gift shop than the diary aisle. So it’s plain to see why private labels have the upper hand, marketing-wise. Let’s not forget that business-wise, retailers would much prefer that you buy their brands and that, in a recession, they’re only going to push those brands all the harder. Witness Wal-Mart’s stated recommitment to its Great Value brand, which will get new packaging and more marketing dollars from Bentonville’s coffers. For CPGs, it doesn’t make sense to keep swimming against the tide. So many of those brands are based on the model of the 1950s, when Leo Burnett (the man and the agency) created icons like Tony the Tiger and the Jolly Green Giant in order to sell packaged foods. It made sense back then, when TV was the only form of mass media that really counted and moms weren’t yet hip to the fact that good ol’ Tony was feeding their kids three teaspoons of sugar with each bowl.
But in 2009, it’s a losing strategy. That’s why Tropicana was on the right track when it dumped the old packaging and ushered in something new and different. It was bold, but then Pepsi showed how risk-averse it really is when it turned tail a month later. Will others learn from Pepsi’s “mistake?” I’m afraid they will. Brand managers will look at what happened with Tropicana and hold off any bold initiatives. But they shouldn’t. Because just as the recession is likely to change the economic geography of this country, it will change the landscape of supermarket aisles as well.





Did Tropicana Make a Mistake?
Not sure where the question is directed:
- in deciding to scrap the redesign?
- in not having the conviction to back the redesign?
- or in approving the redesign to begin with?
Thanks, Craig, Yes it is a very open ended question. One I hope will be shaped by your experience, and particular situation, so which one is relevant to you?
Chris
Commenting without access to the design brief is somewhat unfair, but I cannot figure out why you would so totally change a successful category leader.
Fine tune, refine, adjust etc, but to completely abandon all the established brand equity and diminish shelf impact, along with appetite appeal does not seem like a sound strategy.
I give them credit for admitting they missed the mark. That is a tough call.
But once realize you have driven in the wrong direction, you don’t keep going.
/This was a brilliant strategy. The whole idea behind the repackaging was to reinforce the idea of value, and there was no better way to do that than by making Tropicana pretend to be a half-gallon of Safeway’s O Organic brand./
/”Consumers recognize such brands for value, of course, but consumer packaged goods manufacturers are realizing that some shoppers actually prefer store brands because generic is . . . cool, these days.”/
I’m trying to figure out what the opposite of putting lipstick on a pig is…
Perhaps a more brilliant strategy would be for Tropicana to BE more valuable. Keep the quality up; reduce the cost to the consumer.
In general, I think looking like a private brand isn’t a bad way to enhance value perception. People are becoming more price and value conscious so in general I think your idea has strong merit. I’m just not sold on the particular way they executed it. I think they took it a little too far and made it too generic. It looks less like a premium private brand (O Organics, Private Selection) and more like a cost cutting private label (Kroger Value, Great Value). For me, it seems like they were aiming at the right target but failed to hit the bullseye.
As for Whole Foods 365 my one quibble with that brand is that it looks way too much like Safeway O Organics. No great surprise since the same agency did both projects.
So you want to look less expensive, be less visible on the shelf, blend in with the others, but still charge a premium price?
Why not reduce the prices for an extended period, rather than compromising all the built up brand equity with phony “value perceptions”.
Be a true leader and actually give a “real value”
Packaging and a product’s identity and personality are long term propositions and should not be changed on a whim.
Generic is cool? Since when? I see this as a lame attempt to fool the public into thinking the product is a better price when it is not. So as a consumer I pick-up the generisized product thinking it’s going to cost less. Then I check out and discover that it isn’t cheaper at all. Now I feel tricked and swindled. Brand looks have value and consumers don’t like change, not with the products they have grown to trust through the years. Tropicana had a great icon in the orange with the straw, why mess with it? I see this as a fad that will fade away after the economic panic has passed. The brands that jumped on this band wagon are going to lose their unique place and blend into the crowd that tried to scam the public. I agree with what others have said here. Cut your costs not you identity.
This was the same firm that redesigned the Pepsi logo. I think it’s a step in the wrong direction. They don’t mention Tropicana as one of their clients though. They wouldn’t want any bad publicity.